At Chandigarh Graphics, we strive to ensure that you are satisfied with your purchase. However, we understand that situations may arise that require a refund. This Refund Policy outlines the conditions under which we offer refunds.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Your order has not yet been processed or completed.
- There was a technical issue with the video that cannot be resolved.
- You have received the wrong video or an incorrect version of your order.
2. Non-Refundable Items
Refunds will not be issued for:
- Any orders that have already been completed and delivered.
- Customization requests that have been approved by you.
- Orders that have been canceled after the processing has started.
3. Requesting a Refund
To request a refund, please follow these steps:
- Contact our customer service team at info@chandigarhgraphics.com.
- Provide your order number and a detailed explanation of the reason for your refund request.
- Submit your request within 7 days of receiving your order.
4. Processing Refunds
Once your refund request is received, we will:
- Review your request within 5 business days.
- Notify you of the approval or rejection of your refund.
- If approved, process the refund to your original payment method within 7-10 business days.
5. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our services following the posting of changes constitutes acceptance of those changes.
6. Contact Us
If you have any questions about this Refund Policy, please contact us:
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